Customer service is vital in the sphere of modern business. Often providing exceptional service is the only dividing factor between two companies, therefore business leaders cannot afford to regard it as anything less than paramount. In order to ‘raise the bar’ in the customer service arena companies need to work to a single plan, abandoning the silo approach to dealing with business needs and moving away from the traditional supplier relationship. At this Criticaleye Lunch, David Turner, CEO of HEROtsc, a Scottish born company which now has a presence in a number of international markets, will share what measures he has taken in order to change from an outsource provider to an outsource partner.
10 September 2010 - 12:00 - 14:30

The demand for energy is growing rapidly. With countries such as China and India entering the most energy-intensive phase of their economic development to date, and the global population expected to increase by 40% by 2050, the challenge to meet this demand is greater than ever. At this dinner, Mark Williams, Downstream Director at Shell, will discuss the outlook for the ever evolving global energy landscape.
22 September 2010 - 18:30 - 21:00

CEOs have had to ensure that their organisations had the flexibility and resilience to survive the impact of the economic downturn. Many of the same leaders have had to devise innovative ways of working with suppliers to achieve this aim. This Criticaleye Discussion Group, hosted by PA Consulting and chaired by Tim Lawrence, Partner, PA Consulting, will examine how CEOs should work with their suppliers to deliver innovation and agility across their businesses, providing an engine for new business growth.
28 September 2010 - 08:00 - 11:00

This event is designed for those who have recently assumed a CEO role for the first time. The purpose is to create a space within which attendees can openly discuss the unique challenges and experiences that are endemic to the position. The debate will be driven by those at the event, with participants encouraged to put forward the topics that matter most to them, and will be chaired by, Charlie Wagstaff, Managing Director and Founder, Criticaleye.
30 September 2010 - 08:00 - 09:30

The purpose of these events is to create a platform of collective learning so that you can maximise the value you are achieving as a NED and as such support executive management to exceed expectations. This roundtable discussion will be chaired by Matthew Blagg, CEO, Criticaleye.
30 September 2010 - 08:00 - 09:30

This is the third and final Discussion Group of the series, in association with Accenture, centring on the global outlook for the new decade and beyond. This debate chaired by Accenture’s Global Head of Strategy, Mark Spelman, will build upon the issues identified in the first two debates.
5 October 2010 - 08:00 - 11:00

These events are designed for CEOs to gain insight into the leadership issues at the top of their agenda with their direct peer group. The debate will be driven by those at the event, with participants encouraged to put forward the topics that matter most to them, and will be chaired by Charlie Wagstaff, Managing Director, Criticaleye.
6 October 2010 - 08:00 - 09:30

These events are designed to give aspiring non-executives the opportunity to hear from seasoned non-executives, to gain insight into what it takes to build a portfolio career and what it is like when you get there. Each event features a different speaker, so attendees are always offered a different perspective. Chaired by Charlie Wagstaff, Managing Director, Criticaleye, our guest speaker will be confirmed soon.
7 October 2010 - 19:15 - 21:30

Suddenly everyone’s a journalist. From rating and voting to reviewing and ‘liking’, the ‘Facebook Generation’ of consumers are digitally savvy and comfortable sharing and distributing information in new and viral ways. There’s nowhere left to hide: bad business practices, products and service levels are discussed and distributed with alarming speed and reach, and ‘reason’ can be inaudible in the resulting consumer uproar. This Criticaleye Discussion Group, hosted by Don Elgie, CEO at Creston, will explore the phenomenon that is social media and examine the effects, both positive and negative, that it can have upon brand reputation.
12 October 2010 - 08:00 - 11:00

These events are designed for CEOs of AIM-listed companies to gain insight into the leadership issues at the top of their agenda with their direct peer group. The debate will be driven by those at the event, with participants encouraged to put forward the topics that matter most to them, and will be chaired by Matthew Blagg, CEO, Criticaleye.
13 October 2010 - 08:00 - 09:30